Shipping policy
1. Destinations and shipping charges
At SVADOR we prepare your orders in Spain and ship them with GLS.
Standard shipping rates are:
| Destination | Shipping charge | Estimated delivery time |
|---|---|---|
| Spain: mainland, Balearic Islands, Canary Islands, Ceuta and Melilla | Free, with no minimum order | 1–2 business days |
| Portugal, excluding the Azores and Madeira | €1.90 | 1–2 business days |
| Germany, Austria, Belgium, France — including Corsica —, Italy, Luxembourg and the Netherlands | €7.50 | 2–5 business days |
| Czechia, Croatia, Denmark, Slovakia, Slovenia, Hungary and Poland | €11.50 | 3–6 business days |
| Bulgaria, Estonia, Latvia, Lithuania and Romania | €35.90 | 4–8 business days |
| Greece | €36.90 | 5–8 business days |
| Ireland | €16.50 | 4–7 business days |
Amounts are in euros and include the taxes applicable to shipping charged through the store. The shipping charge is displayed before you confirm and pay for your order.
We do not currently ship to the Azores or Madeira, or to countries or territories that are not enabled as destinations at checkout.
2. Order preparation and cut-off time
Orders confirmed before 14:00 mainland Spain time, Monday to Friday excluding public holidays, are normally prepared and handed to GLS that same day.
Orders received from 14:00 onwards, at weekends or on public holidays start being processed on the next business day.
Check the products, sizes and address before confirming your purchase. If you need to correct any details, contact us as soon as possible, as we prepare orders quickly.
3. Delivery times
The times in the table include preparation and transport; no additional preparation period is added for orders confirmed before the cut-off time.
For orders received after that time or on non-business days, the delivery period starts on the next business day.
Business days are Monday to Friday, excluding public holidays. Public holidays at the origin or destination may affect the delivery date.
These times are usual estimates. Deliveries to islands, remote areas or destinations subject to customs clearance may take longer. If we become aware of a circumstance affecting your order, we will inform you of the issue and the available estimate.
During periods of high demand, such as promotions or launches, we will communicate any possible changes to preparation or delivery times. These circumstances do not limit your rights in the event of delay or non-performance.
4. Canary Islands, Ceuta, Melilla and customs formalities
Standard shipping is also free for orders delivered to the Canary Islands, Ceuta and Melilla.
Free shipping does not in itself mean exemption from formalities or taxes that may legally apply at these destinations.
If a destination involves import or clearance charges payable by the customer that are not included in the price, we will inform you before you complete your purchase, stating the amount or, where it cannot reasonably be calculated, the possibility of such charges.
SVADOR will not add its own shipping or handling surcharges after purchase unless they have been disclosed and accepted beforehand.
Customs procedures may affect the delivery date. If additional documentation is needed, we will contact you to help with the process.
5. Order tracking
When your order leaves our premises, you will receive an email with the available tracking information.
If you do not receive it, check your spam folder or contact us at hello@svador.com or on WhatsApp at +34 614 385 642.
6. Delivery address and recipient absence
Check that the address includes all necessary details: recipient name, street, number, floor or door where applicable, postcode, town or city and a contact telephone number.
If you notice an error, let us know as soon as possible. We will try to correct it, although changes may no longer be possible once transport has begun.
If you are absent, follow GLS's instructions and notifications to arrange delivery or use the alternatives available for your shipment.
If an order cannot be delivered, we will contact you to agree on a solution. Any applicable re-shipping cost will be explained and must be accepted before a new shipment is arranged. No automatic penalties will apply.
7. Incidents, damage or loss
If the parcel arrives damaged, a product is missing or you receive an incorrect item, contact us as soon as possible.
Where possible, keep the packaging and provide photographs of the parcel and product. This helps us handle the incident, but its absence does not remove your statutory rights.
SVADOR will handle incidents with the carrier for shipments it arranges. The risk of loss or damage remains with us until you, or a person you designate other than the carrier, physically receive the products.
If tracking shows delivery but you have not received the parcel, let us know so we can investigate.
8. Delays and orders that cannot be delivered
If your order exceeds the expected delivery period, contact us to check its status and find a solution.
If no other delivery period has been agreed, the statutory maximum of 30 calendar days from conclusion of the contract applies.
In the event of non-performance, you may exercise the rights available to you, including terminating the purchase and obtaining a refund in the cases provided by law. Where a reasonable additional delivery period must be granted, we will inform you; this is not necessary where the law allows immediate termination.
If we discover that we cannot ship your order, we will inform you within a maximum of 48 business hours of becoming aware of the issue. If we cannot fulfil it, we will refund the full amount paid.
9. Exchanges and returns
Return shipping and size-exchange conditions are set out in our Returns and Refunds Policy.
The rates on this page apply to the initial shipment of the order.
10. Contact
For any shipping enquiry:
- Email: hello@svador.com.
- Telephone and WhatsApp: +34 614 385 642.
The store is operated by GRUPO JYNS GARCIA S.L., tax identification number (NIF) B22523443, with its registered office at Parque Mestre Ferrero, number 15, door 6, 46870 Ontinyent, Valencia, Spain.